You guys were great! Very easy to work with. Good terms. Your technician was the best. Very efficient, knowledgeable and personable. I can see why our HOA recomended you.
Called Total air in a panic as our AC went out the prior evening and we were toasty! Pregnant and home with a toddler, I was worried we were in big trouble! Lori was great from the second she answered the phone and marked our appointment as “urgent” which of course made me feel better right away. Arionna showed up a few short hours later and was thorough and kind. Our concern could not be fixed immediately. Lori (and the rest of the team) went ABOVE and BEYOND to squeeze us back in before the weekend. Lori, if you’re reading this, THANK YOU!! I could’ve cried!! We’re looking forward to the final repairs. Customer Service like this is priceless and hard to find. I appreciate the way our needs were handled with such care and we will be customers for life after this.
From the sales experience through the installation, each person I interacted with was honest and kind and made sure that I understood each part of the process. I signed up for the monthly membership and feel good about having routine inspections on the new unit to ensure that I get the most out of it for its lifetime, especially in these Florida summers.
She was so efficient! Went the extra mile & identified two areas that may need replacement in the near future...which I will do. Very polite. Very knowledgeable.
I called when my a/c wasn't blowing cold air, and got an appt on the same day. I wasn't home when the technician arrived, so I appreciated the fact they would come out even if I couldn't be there. The communication was crystal clear, and they utilize all of the courtesies to ensure seamless professional customer service. I felt respected, informed and fairly treated by my technician. I'm so happy that I only needed an inexpensive repair and didn't have a failing unit. I've now signed up for the annual maintenance plan to keep better on top of my servicing needs. So very glad I decided to call them for my a/c problem.
I'm so grateful they were able to come out the same day for a second opinion. I've switched over to Total Air because they took the time to troubleshoot, educate me and find the solution quickly. I'm also confident they are are more affordable and trustworthy than the previous company I'd had for years.
Sha'nya was our service tech. Not only was she on time, but professional and explained everything she was doing with the A/C system. I would request her specifically again.
Called this morning with issues with my air conditioning unit was out of town had a technician here shortly after I arrived home diagnosed and fixed unit quickly and explained their maintenance agreement and I am very pleased with the service today
Great service as always. First scheduling my maintenance as always great- communication is excellent. Even when they need to change an appointment due to emergencies. Tony was great, so professional and polite. He provided all the information for me to finalize my decision to install a UV light. He even took my competitor’s estimate and called the company and requested a further discount. I am super happy with Total Air, their service, communication, and all employees provide stellar service.
Jon Conklin came out same day to have a look at some ductwork repairs. He was excellent at communicating the issues and expectations for the scope of work. Total Air has my business! Highly recommend!
Same day prompt service. Spot-on recommendations by Marvin, my Service Tech. Marvin was very professional and easy to talk to. He explained everything that needed be done quite thoroughly. He not only told me he showed me.
Tony was great. Very informative. He walked us through everything that he was doing and kept us informed of what he recommended. There was no pressure for us to make a purchase. He gave us the facts and let us decide on how we wanted to proceed. He was great and so was the service !
Tony Pano from Total Air was incredibly helpful fixing our AC today. He went above and beyond, solved the problem, and was extremely professional.I highly recommend Total Air after my experience today. I will definitely be calling them in the future for AC needs.
We needed a company to replace our original 1960's ductwork and we were referred to Total Air by another local hvac company that we trust.It was a big job and the experience went better than we could have imagined. We had the pleasure of working with Casey and Dennis and throughout the entire 4-day project, we felt like we were in good hands. They explained every step of the process and made us feel like our satisfaction was their priority. They took the time to make sure that they did the best job they could and it shows through and through.We have always steered away from using larger companies because we appreciate a more personalized style of care but Total Air did not disappoint. From the person who answered our first phone call to Casey and Dennis who stayed working into the evening to make sure everything was just right, they exceeded our expectations. I wouldn't hesitate to hire this company for any other hvac needs we may have in the future.Thanks to them we are breathing a lot better now!
Our attic is a pain to get up into, but the techs always manage to climb over the washer. They are always pleasant and very helpful in maintaining our system. Additionally did a great job insulating our attic.
Amazing Customer Service. I am so happy I called Total Air! They were great with scheduling from the first call to the final repair. My unit is 13 and they were great getting it going without pressing sales on me. Marvin worked so hard and really cared that he got it fixed. He was very professional and kind. A 5 Star Company I highly recommend and will refer many to.
Casey at Total Air was fantastic! He was professional and very friendly. His attention to detail and thorough explanations were a very nice touch. I am so glad I decided to go with Total Air and look forward to many cool summers to come!
I had routine AC maintenance done to prep for the summer heat and I have to say...Sha'nya was absolutely amazing! She was so polite and very knowledgable. She not only let me know what she was doing every step of the way, but she also let me know why. She went above and beyond giving me tips on to how to increase the efficiency of my unit without breaking the bank in the summers. I don't write reviews often, but I was just so impressed. I'm very happy with my experience and will absolutely continue to use Total Air to help maintain my AC system.
Arionna and Total Air provide excellent customer service and investigate until they know the root cause and fix that! This is so beneficial as I feel they take pride in their work - Excellent Job and I'm one happy and cool customer!
I have Total Air Maintenance service every 6 months and am extremely happy with it. They always call to remind me to set up an appointment and text 30 minutes prior to arrival.
I have been very impressed with the quality of work and the ability of the technicians sent to service my units. I have found the customer service personnel to be friendly and very helpful when calling in. Now I do find there pricing system somewhat high, I can not fault their quality of installations and work ethic.
Tony from Total Air, was excellent in fixing our A/C. Very knowledgeable, efficient, and had no problem explaining everything that he recommended doing prior to executing the work.
Wade came out to assess our A/C unit. The air conditioning filter dryer has rusted through and leaked out all the refrigerant. Wade not only assessed the situation quickly and expertly, he also recommended moving the filter inside out of the elements. He replaced the unit, added the refrigerant, tested everything and even showed me how to use my smart thermostat AND called to get us a discount as well! Very personable, polite, efficient and explained everything so well. He got us added to their maintenance plan for a a reasonable price! HAPPY CUSTOMER!
Wade was very comfortable to talk with, he explained everything well and showed us what what going on with our system and gave us prices to fix and felt no pressure all in all a positive experience, thanks!
Total Air have serviced our existing AC very professionally since we moved into this brand new house 5 years ago. Always great efficient service. Also installed a mini split on ground floorVery professional, very tidy and very quality conscientious. Highly recommended.
We have been with Total Air for 6 years now. Very happy. Lori in scheduling is so nice and making an appointment is super easy! Jake Morrell was my technician today and he was friendly, polite and very knowledgable. We are super happy with TotalAir and would highly recommend this company to anyone looking for services.
Still continues to have the most professional and friendly techs. Once again, happy with the service. They got to me in a timely manner, and did my repair on the spot. Wade rocks.
I received exceptional service from Total Air and would highly recommend them. I needed them for several different issues and they were excellent each time. They came out to fix my heat which they got running promptly and were very professional. I had issues with water coming through my ceiling..Our a/c unit was supposed to have been being serviced by a “low cost provider” when Total Air looked they realized the system was not being maintained. Among many issues they took pictures of the overfill pan which was filled with sludge with the trip switch floating in the pan, the line was clogged and the UV lights were blown..they got everything fixed..also put in a surge protector and redesigned our intake which has already improved the efficiency of our system. Their techs have all been knowledgeable and professional- I want to especially thank Shanya and Casey for their professionalism and dedication to ensuring they do an excellent job.
Our tech, Kris, was very knowledgeable, and was able to discover a serious mold problem with the unit, that other companies that serviced the unit, did not find. He got us set up with a UV light systems that will prevent further mold problems.
All the techs that you have sent to my house have been great. You installed my unit and I keep your membership to keep everything "Shipshape" Thank You!
Total Air installed our Amana High Efficiency Heat Pump. There were prompt,on time and professional. Recommend Total Air for all your heating and cooling needs.The installed new air ducts to ge with our Amana high efficiency Heat Pump.They worked extremely hard to get it done 2 days.
(727) 822-7700 
