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4.8
Based on 1217 reviews
Total Air Inc.
4.8
Bruce Giller
15:28 22 Sep 23
Austin arrived on time and was very professional in manner, conversation and expertise to see why our heat pump was no longer working. He quickly discovered our problem with the AC, leaking evaporative coil, and he soon had a estimate to correct the problem.Later, the repair work was completed by Nathan and Austin. It involved removing the leaking coil and installing the replacement, putting in new Freon, and testing the system. It was a 4 hour job; they cleaned up afterwards where I couldn't tell they had been here. They even answered my multitude of questions about what they were doing and why easily and completely.It has always been a pleasure to work with Total Air employees over the years.
Cynthia Hassett-King
15:12 20 Sep 23
Always happy with Total Air. We have had them for many years.They come on time and do a great job. Highly recommend!
Brad Miller
14:36 20 Sep 23
Jake did an outstanding job and kept us up to date on his progress. Thanks
Genevieve gobert
23:01 19 Sep 23
I have been a customer for several years and I have always encountered professional and competent technicians. They are prompt to assist you in your time of needs.
Cynthia White
01:07 19 Sep 23
The technician was professional and courteous. He explained everything he did in language that I could clearly understand. There was no attempt to sell me add-ons like the previous company. Would highly recommend this company.
Penny Thompson
00:05 15 Sep 23
After 3 days of humid room temp air blowing from my vents and another company that came out, didn't fix it and then didn't return calls, I am very pleased with the service I received. In less than 5 minutes he identified the issue. In less that an hour I had cold crisp air flowing. The tech took time to show me the issues, even lock up the garage before leaving. Nothing but professional and knowledgeable service.
Ralph WILLIAMS
21:23 14 Sep 23
Just recently had a mini split system installed in our home. Needless to say, so far it has been one of the smartest home improvements made. We had central air that was not enough to handle even our smaller home. Cory from Total Air came out promptly to look at our needs and recommend a new Mitsubishi system and we were in total agreement. Installment day came and we could not have been happier with our Technicians Casey and Isaiah! These 2 young men went above and beyond our expectations!! What a great asset to this company for sure!! Thank you Cory, Casey, and Isaiah for the outstanding job! Ralph and Tonia. Update 9/14....Technician Tom Logue came out to service our unit today. Very professional and courteous! Great service and great company!
Barbara Johnson
01:39 14 Sep 23
I would highly recommend Total Air for service and ac updates. The experience was highly professional and they went above and beyond to take care of our specific and unique ac replacement.
Dena Brown
20:07 12 Sep 23
Excellent service each and every time. They seem to be very pet friendly too which is nice with a large dog. Great job overall!
Josh Johnson
18:05 11 Sep 23
This company was really friendly and easy to work with. I called on a Sunday evening and they were here to address the issue the next morning. Tom was amazing very professional and polite, he explained everything very throughly and I felt was honest and informative. Will strongly recommend.
Melissa Figueredo
22:38 10 Sep 23
Wade was professional the entire time he was here and got my unit back up and running in no time. He even answered my questions in a very professional and courteous manner.
Trish kuleto
21:55 08 Sep 23
Wade got my AC running again, quickly and efficiently. He was kind. He explained clearly and carefully how to keep the line clean. I’m happiest that he was able to help me right away! I called at 8am, said I was working this Friday until 4. Total Air said no problem, we’ll schedule you sometime after 4 and he was here before 5. On a FRIDAY!!!! Thanks so much, Wade!
Delene Cole
19:09 08 Sep 23
Fast friendly knowledgeable fair pricing, the tech knew their stuff had the part on the truck and no pressure to upsell ..what else can you want! Have them programed in my contacts now. Ariona was amazing and brilliant. Figured out the problem quickly explained it to me and fixed it. Five stars for sure.
T S
16:33 08 Sep 23
Office staff was very easy to speak with and very professional. Able to get a same day appt which was extremely helpful! Marvin was top notch.
April Webster
22:14 07 Sep 23
Very polite, efficient, timely and good job in communicating the problem; signed up for yearly service maintenance $99 twice yearly
Joshua Licht
17:04 07 Sep 23
Jon Conklin came out same day to have a look at some ductwork repairs. He was excellent at communicating the issues and expectations for the scope of work. Total Air has my business! Highly recommend!
Nathan Johnson
17:50 02 Sep 23
Jess showed up within 2 hours of calling and diagnosed the problem of a broken blower fan controller. She was able to find one and have it replaced within an hour. She also took care of the warranty for the part and only charged the labor. She provided an opportunity for a reasonably priced maintenance plan which I am happy to pay for.
angela jones
16:29 01 Sep 23
Excellent communication, timeliness, and a thorough evaluation and explanation of what was needed. Great company.
Nancy Thackrah
15:26 01 Sep 23
Complete new system. The crew worked nonstop til the got the new one in and working.
Rep DeLoach
14:43 01 Sep 23
Great communication, friendly service, very professional. We would use them again!
Catherine Gatewood
13:41 31 Aug 23
I called with a repeat problem from a previous company, and Carlee was SO helpful on the phone. She sent Jeff the same day. Professional, helpful, and thorough, (and also a certified electrician!) he identified the problem immediately. The next day after getting it working I smelled something and they again sent someone out immediately. Nathan was equally thorough and professional. This company went above and beyond and have earned my loyalty! Such an incredibly different experience from every other AC company I have worked with! Thank you Total Air!
Jason McDonald
14:17 30 Aug 23
We chose Total Air for our new AC after considerable research and couldnt be happier. Corey, Casey, and Isaiah took the time to answer all of our questions and just did an amazing job planning and installing a new system including the removal of a monstrous old AH unit mounted in our ceiling. I cannot recommend this company more strongly.
Christy Winner
15:45 29 Aug 23
Extremely professional and I am very satisfied with the service provided.
Karen Akins
01:10 29 Aug 23
They were able to expertly fix an issue that nobody else could figure out! I wish I would have used them for the initial installation!
Carissa Coleman
22:18 28 Aug 23
Marvin was very friendly helpful and knowledge. My 2020 HVAC unit has had a reoccurring problem of the AC turning off over the last year and a half to two years (roughly 4-5 service calls were made due to my AC not working). It was 89 degrees in my home yesterday during these hot Florida summer months.Marvin was able to find a long term solution to prevent this from happening along with a year warranty that if my AC turns off again I am able to have my pipes drained out free of charge. He did not just put a bandaid over the problem.. he found a long term fix which has not been done by previous technicians on the other 4-5 service calls.If I have any future AC needs I will definitely be asking for Marvin! Thank you again.
Pat Danahy
16:05 28 Aug 23
All of the above. Every technition I have dealt with have been polite, clean, professional, on time. Love thier photo is provided as an extra safety factor
Steve Caffo
20:14 24 Aug 23
These guys are amazing - Casey and Isaiah were great. Update: had them come back and do a much larger project. They did a fantastic job just like before. 2nd update: Nathan came out and fixed an issue with the line losing coolant. He did an amazing job!
Dana Riley
21:24 23 Aug 23
Knowledgeable, efficient, & professional. Fair price for a quality job. Thanks, guys!
Grit and Grace
23:39 22 Aug 23
Nathan was really helpful and explained everything. We had a great experience and now our air conditioning is fixed.
Bruce Dunn
17:50 22 Aug 23
Polite. Early. Awesome. Total air needs to give Sun-brellas to their workers. Hot day. Bad news all around for me. 11 yr old.. blah blah.. new something.. so there it is. Nice people. Like at a funeral but for my A/C. I do Recommend them.
Casey Pagliarulo
00:31 22 Aug 23
Wade is a top tier professional and highly knowledgeable. I continue to call this company so that Wade can be the one to service our home. Very trustworthy, highly recommend
john cox
19:19 20 Aug 23
Nate was awesome despite delivering some not so good news. We are switching from another PM program to Total Air’s! Based on his findings and pics, the other company was NOT doing their job.
Charles Welch
02:59 19 Aug 23
Very good and friendly techs. They answer all your questions.. All are hard workers.
Terri Rasmussen
20:48 18 Aug 23
Arionna was awesome! Did a great job. Explained some of the recommendations and what/why they might be needed. Not pushy. Took pictures and videos of before and after maintenance. Hope we have her again at our next scheduled maintenance.
Ernie Harris
14:53 18 Aug 23
Total Air has been a wonderful service provider for us. We switched from another company in the area that constantly called about stuff we didn't need, had already received or expressly said we didn't want to talk about anymore. Total Air actually provides more service than our past provider (i.e. we pay more as well) but they demonstrated and we see the value of these services. A total class act!
Patrick Wilson
15:37 17 Aug 23
The repair man was on time and honest. He did try to overcharge or sell anything I didn't need.
Aaron Dix
14:09 17 Aug 23
Jake was very transparent and professional with his knowledge and explanation of the unit. Answered all questions appropriately and gave us reassurance about our system. Total Air and all of its employees seemingly go above and beyond and I would recommend them to anyone in the area for their heating and cooling needs.
Phil Parsons
14:57 15 Aug 23
Jake was very professional and worked diligently to serivce my system and diagnose issues and improvements. Highly recommend
trisha Beach
16:31 12 Aug 23
Jess was very knowledgeable, personable and helpful today pinpointing our issue. I will definitely keep using Total Air and will be requesting Jess for services in the future!
Regina Sandbach
20:53 11 Aug 23
Professional, knowledgeable technicians. They explain things so I can understand and never come across in a disrespectful way.
Ken Mallard
18:48 11 Aug 23
My tech Austin was phenomenal! He was very knowledgeable and fixed more than one situation for me. The company has excellent communication. I Highly recommend Toal Air
JB
17:35 11 Aug 23
Nathan came and found the issue very quickly. He was polite, professional and reasonable in price. We had scheduled an appointment after hours and they responded immediately with a scheduled time for service. Would use again.
Barb Berger
16:25 11 Aug 23
The office and all the a/c tech’s extremely competent in their job. Five star***** my new unit operating as it was made to do. Thank You Rich Berger 08/11/2023
sean mccullough
01:59 11 Aug 23
The same day service response was just the beginning of a great overall experience. Installation of the new system was done in the same week. Everyone involved was experienced and professional.
Judy Geul
14:44 10 Aug 23
Casey and his team are very professional. They worked together like friends, I could hear them talking and laughing together, but not slack in their work. They were respectful and did not have foul language a big plus in today's world! Another amazing thing is Casey waited 45 mins or more for me to get off work to go through every part of the job and answer any questions.
Marilyn Hall
17:03 08 Aug 23
Tom Logue was very helpful explaining the problems with our A/C. Very professional and efficient.
Nick Tarsi
16:47 08 Aug 23
Nathan was great; on time and added some coolant to my AC unit. Gave me good recommendations and was super personable. No unreasonable upsells or anything of that nature. Def recommend for the $80 inspection..
Jeremy Hutson
16:55 07 Aug 23
I've always had incredible service from every technician Total Air sends out to the house. I really have not had one bad technician. They are all great!!!
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