FAST reply to call for service... Within the hour... Service personnel friendly and thorough...Explained problem and presented alternatives / options ..Needed AC motor replaced... Technician was friendly and professional...
Total air is awesome. They are prompt, quick and get the job done. Thank you especially to my sales specialist (sorry forgot his name) and Anthony and the crew for installation.
Dan E helped me today. I’ve felt in the past like folks are selling me more than i need, but Dan was the perfect example of someone who just wants to help you. He sold me things i really needed, in a very professional and respectful way. Showed me the facts and explained very eloquently. I will continue to do business with these folks if these are the guys they’re sending to do these jobs. Thanks Dan!
So I am in the construction industry and I have never had an amazing experience like the one Alvaro hernandez performed. The customer service was above and beyond. I will be recommending this company and Alvaro to everyone!!! Thank you Alvaro and total air
We had Caled Dyson come service our AC"s today. He was fantastic. He was very friendly, knowledgeable and professional.We will certainly have him come back to service our AC's on our next appointment.
Total Air is the best. They are responsive and care about the customer. They explain things and are always helpful. The workers always clean up after themselves too. Thank you for another great service.
Daniel Eaton took the time to explain everything to me. He mafe sure system was functioning properly and cleared the lines before he left. The was very courteous and personable.
This is an edited review because my first one was originally a 1 star, I am coming back to edit as this is a business with integrity that's owns their mistakes and will do their best to rectify the issue... any business with integrity and can admit when they mess up(we are human we ALL A MESS UP) I can definitely forgive and give another shot! Thank you for showing integrity I appreciate that more than you know
*Collin Eckerd did a great job of identifying the problem and fixing my heating unit. He was very knowledgeable and professional. I would recommend Total air St. Pete for sure. Their dispatcher really cares about the customer. Thank you.
Technician Alvaro was very nice, professional and courteous. He explained my problem in a way that I understood and was honest straight forward with his pricing. The results were undeniably fantastic. I would recommend Total Air to anyone needing AC repair.
Always happy with Total Air. We have had them for many years.Can't say enough good about Total Air. They have gone above and beyond putting in A/C in (we were flooded on 9-26-24. They are the best.
I have been a customer since purchasing my home and they have always been great to work with. The technicians are knowledgeable and all around good people. I would highly recommend them.
Our technician, Daniel Eaton, is our hero today! He was so friendly, polite, and he loved our huge dogs. He worked outside in the heat for like 6 hours, well after 5:00, to make sure we were up and running. Daniel went above and beyond to clean our system up, teach me about what was going on, and ultimately get our house down from 94 degrees upstairs to a great 70 degrees just a few hours after he finished the repair. We’re going to request him for our regular maintenance in the future, and we will be calling the office tomorrow to let them know ourselves how awesome he was! If you get Daniel as your tech, you won’t be disappointed. Thanks again, Dan, Callie has ditched her fan!
My outside ac compressor outside kept shutting down, the system was 5 years old and the original company that installed it was bought out. I called Total Air and they were out here the same day to service and repair the system. The technician, Nick was polite, knowlegable and explained the problem with the repairs needed. Extremely satisfied with Total Air and will recommend without hesitation.
Total Air is an AWESOME Company. Customer service is truly the best. Their response time to my A/C situation was on time as well as the professionalism the technician displayed was truly appreciated - Thank You Total Air
I had issues with my duct work and insulation. Vincent and Anthony did a perfect job fixing the problems. They answered all my questions and were very professional. This company is by far the best that I have worked with.
I had a great experience with Dan who was friendly, thorough and professional. He took his time to listen to my concerns and diagnosed my problem. I'll be happy to use Total Air again.
We have used total air for about a year now. Excellent service and easy to work with. Had Caleb out last Monday for maintenance and cleaning and recommended a new unit as ours was on its last leg. Had Chris the comfort guy out that weekend and worked with us to get the best deal possible. Tuesday this week Anthony and Vincent showed up early for install! Cheri, Renee and anyone I’ve talked to on the phone are amazing! Can’t say enough great things about this company! Would give more stars if possible!
Total Air and my tech Alvaro in particular did an incredible job in fixing my out of commission AC. They had me back in running in no time and Alvaro was kind and knowledgable.
Dan E. and Nick were absolutely outstanding. Best customer service I've had from any type of service in years. Had an issue with my mini split unit dumping condensate. Dan came out and found out it was a bad in-line condensate pump. Dan and Nick got a new part installed the same day, however at no fault to them the brand new part they installed was broken. They went above and beyond to get another pump expedited and installed it first thing the next day. They tested my system several times with no issues to confirm everything was working as it should.
My unit was originally installed by another co. with the same brand of air conditioner and it turned out to be a three month nightmare. Someone suggested this co. & I have been with them ever since. The tech today, Alvaro was excellent, patient, & answered all my questions. The office staff is wonderful. Great company!!
Dan E was out for maintenance and stayed a lot longer to educate me. On the process of what he was doing and how my actual air conditioning system works he use the hose he had on the truck and sprayed on my condenser coil I saw the dirt coming out of it he educated me on the filters that I've been using and let me know that they're good he educated me on indoor air quality and I've been having some issues with Pauline and dust in my house and he introduced me to a new kit and installed it and I feel like I was taking care of today and informed of all the parts and processes that he was doing so I could understand it in layman terms thank you total air and Dan
I had a service call for a semi-annual checkup. Dan Eaton was knowledgeable, personable and understanding of the situation with my AC unit. He understood my specific issue and explained exactly what it was in layman’s terms. Much appreciated!! Definitely a good reflection on this company!
Very professional, reliable, and efficient, polite,I would definitely recommend this company to everyone, the crew is very caring and does a great job!!
The representative was polite, pleasant and informative. He took the time to explain what was wrong with the air conditioning unit and fixed it in a timely manor.
I called Total Air yesterday to schedule a check-up for my AC unit, and they sent Alvaro out to me today. Alvaro is punctual, professional, thorough, and perfectly pleasant all around! He's an excellent representative of a top-notch company I've come to trust on every level.
From scheduling to install, Total Air was amazing. Anthony and Vincent are not only great at their job- they are kind people, which we need more of these days! I recommend this company for new units and service 101%!
The woman scheduling the appt. on the phone was very nice, helpful and respectful. I was able to get same day service, nice surprise. The tech, Nicholas McGrath, who worked on the unit was friendly and knowledgeable. He quickly diagnosed the problem and had the repair completed within a reasonable amount of time. This was the second time within two months that Total Air worked on my A/C, different issues, so far they've been a great all around company to rely on.
I had a technician named Nick from Total Air service my air conditioning unit, and I couldn't be more impressed! He did an incredible job from start to finish.What truly stood out was his amazing communication. He clearly explained everything he was doing, answered all my questions, and kept me informed throughout the entire process. Beyond that, he was incredibly efficient, getting the job done thoroughly and quickly without sacrificing quality.Nick is a true professional, and I highly recommend him and Total Air for anyone needing AC service. Thank you, Nick, for your outstanding work!
Josh and Dennis were prompt and professional. They kept me updated on every step of the process and were very polite. I also appreciated that they were good with my friendly dogs. I would definitely recommend this company.
4 years ago, I gave 5 stars and no details. It’s 2025 and this company…A M A Z I N G! I’m not sure how I found Total Air, but I thank GOD I did. I’ve been a loyal customer for years, and they’ve never missed, but this time? They outdid themselves. First, Pat (aka “Hannibal”) came to deliver some bad news, but instead of tears of anguish, he left me with tears of joy. Cool, calm, professional, and clearly the kind of leader that inspires excellence in his team. Now enter the MVPs: Vincent and Anthony (aka “Peck” and “Baracus”). These two built me a brand-new, state-of-the-art AC system like it was NASA-level engineering. What I had before was barely legal. What they gave me? A unit so clean and sealed, it looked like a gift straight from heaven. My house went from 95 degrees to 75 in 5 hours. I plan to sleep for the first time in a month and yes, I will pray blessings over them as I pass out in pure comfort. Extra love to Lori and the front office crew who took my panicked calls with grace and patience (bless y’all!). Oh and Nordyne? Their customer service belongs in the fiery pit of somewhere I don’t plan to visit. But Total Air? You have a customer for life, just call be “sis”. If you’re sweating and losing faith call Total Air. They’ll restore your comfort and your sanity.
Total Air helped me tremendously. My unit compressor blew up, was smoking, and thankfully did not catch on fire. They had a technician out within a few hours, had the parts needed for repair, and had my unit running again in 24 hours. They also installed a surge protector and other parts needed to keep my unit running effectively. I highly recommend!
Friday morning and exactly on time Total Air was at my door. Even though it was a long day the guys were tremendous. I have a small condo and they had to replace the unit on my third story roof. It went flawlessly. Hats off to them.
Tech arrived on time, explained the service to be performed, provided photos and recommendations and ensured to answers to my questions. Thanks George and total air
Sha’nya was top notch. A++++, very knowledgeable and clearly explained the needs of today’s visit. Excellent work employee, really appreciate his time today. Send him back!!
We had some ductwork that needed to be replaced. One of our rooms wasn’t getting AC. Our technician Alvaro Hernandez was incredible. He was very professional, polite and did an amazing job. The latch that holds our big at door open was broken. He was completely understanding. I greatly appreciated How efficiently and quickly he worked. I have used a lot of AC companies over the years total Air has been by far the best of customer service and being upfront and honest and having very professional technicians Like Alvaro Hernandez.
Everything from my original call through the completion of the service was perfect!Everyone I communicated with was so nice, knowledgeable and friendly, they all cared and took pride in their service.The techs Vince and Anthony were unbelievable, worked 7 hours straight n did amazing job!I wish we did this sooner!Thank you, all! Keep up the amazing work!
Total Air called and scheduled my maintenance according to my plan, I like this proactive approach. Adrian a great and very personable tech arrived and serviced all of my units calling me to look at several areas so that I could be aware of certain potential events. He noted my UV light in the main system was very diminished and should be replaced.I asked them to replace but have to admit sticker shock at the cost. I do not believe that they would have to cost that much, I will check.I had a Total Air gift card which the tech did not know how to apply and a call to Lisa at customer service happily and easily took care of it, Thank you Lisa!I have used Total Air for many years and find them knowledgeable and able to solve any issues that I have. Again mind only concern is their cost mark up on accessory parts.
I called for a tune-up for two units and they exceeded any expectation I had. Klajdi Cuberi was my tech and he was very knowledgeable and patient with all my questions. Definitely ask for Klajdi if you appreciate the technical details and professional recommendations on maintaining your HVAC systems.
We had our HVAC unit replaced by Total Air.Josh & Shawn did an excellent job installing the new system.I would highly recommend this company for any service.
