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Ask Before You Hire: 5 Questions for an Air Conditioning Repair Service

Total Air, Inc.

Rated 4.9 out of 676 reviews

Many air conditioning units are built to last for a long time, but even the best makes and models sometimes require service, repairs, or even a simple upgrade. Replacing old air conditioner parts or equipment — especially units that might be 15 years old or more — often results in energy savings for your home.

But when it’s time to finally call in an air conditioning repair service, how can you know which HVAC company to choose? Here are a few questions you should ask a potential AC repair company over the phone before you make the final call.

Do You Have Local References?
It’s important that service companies that come to work directly inside your home be reputable and professional. Ask for at least three referrals to verify a company’s reputation, but don’t stop there: Look online for reviews and discussions, where people may be more fully honest about a company’s work.

Can You Provide an Itemized Estimate?
For many homeowners, it’s important to know exactly how much air conditioning repairs are going to cost before you get the final bill. Work out a contract that details exactly what work or repairs need to be done so that there are no surprises on either end.

Can You Provide Proof of License and Insurance?
Make sure that the air conditioning repair service you choose is licensed to work in your community, and that they have ample insurance to protect their workers. You don’t want to be held liable if someone is accidentally injured while working on your home.

Do You Use Subcontractors?
This is an often overlooked question, but it’s a crucial one. When you’re talking over the phone with a company, will they be the ones actually coming to your house? Or do they hire out subcontractors — who may or may not be held to the same standards of professionalism? Make sure that you actually get the workers with the good reviews.

Do You Offer Warranties?
Many air conditioning manufacturers offer warranties on their products, but will your air conditioning repair services offer warranties on their handiwork? If a unit breaks down again in a month because the repairs weren’t done properly in the first place, you shouldn’t have to pay double for a problem that you didn’t cause.

When you’re looking for a reputable, dependable, and honest air conditioning repair company, it’s best to take the time to do your homework. Call us at Total Air Inc. to answer all of your questions.

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