From scheduling to install, Total Air was amazing. Anthony and Vincent are not only great at their job- they are kind people, which we need more of these days! I recommend this company for new units and service 101%!
The woman scheduling the appt. on the phone was very nice, helpful and respectful. I was able to get same day service, nice surprise. The tech, Nicholas McGrath, who worked on the unit was friendly and knowledgeable. He quickly diagnosed the problem and had the repair completed within a reasonable amount of time. This was the second time within two months that Total Air worked on my A/C, different issues, so far they've been a great all around company to rely on.
I had a technician named Nick from Total Air service my air conditioning unit, and I couldn't be more impressed! He did an incredible job from start to finish.What truly stood out was his amazing communication. He clearly explained everything he was doing, answered all my questions, and kept me informed throughout the entire process. Beyond that, he was incredibly efficient, getting the job done thoroughly and quickly without sacrificing quality.Nick is a true professional, and I highly recommend him and Total Air for anyone needing AC service. Thank you, Nick, for your outstanding work!
Josh and Dennis were prompt and professional. They kept me updated on every step of the process and were very polite. I also appreciated that they were good with my friendly dogs. I would definitely recommend this company.
4 years ago, I gave 5 stars and no details. It’s 2025 and this company…A M A Z I N G! I’m not sure how I found Total Air, but I thank GOD I did. I’ve been a loyal customer for years, and they’ve never missed, but this time? They outdid themselves. First, Pat (aka “Hannibal”) came to deliver some bad news, but instead of tears of anguish, he left me with tears of joy. Cool, calm, professional, and clearly the kind of leader that inspires excellence in his team. Now enter the MVPs: Vincent and Anthony (aka “Peck” and “Baracus”). These two built me a brand-new, state-of-the-art AC system like it was NASA-level engineering. What I had before was barely legal. What they gave me? A unit so clean and sealed, it looked like a gift straight from heaven. My house went from 95 degrees to 75 in 5 hours. I plan to sleep for the first time in a month and yes, I will pray blessings over them as I pass out in pure comfort. Extra love to Lori and the front office crew who took my panicked calls with grace and patience (bless y’all!). Oh and Nordyne? Their customer service belongs in the fiery pit of somewhere I don’t plan to visit. But Total Air? You have a customer for life, just call be “sis”. If you’re sweating and losing faith call Total Air. They’ll restore your comfort and your sanity.
Total Air helped me tremendously. My unit compressor blew up, was smoking, and thankfully did not catch on fire. They had a technician out within a few hours, had the parts needed for repair, and had my unit running again in 24 hours. They also installed a surge protector and other parts needed to keep my unit running effectively. I highly recommend!
Friday morning and exactly on time Total Air was at my door. Even though it was a long day the guys were tremendous. I have a small condo and they had to replace the unit on my third story roof. It went flawlessly. Hats off to them.
Tech arrived on time, explained the service to be performed, provided photos and recommendations and ensured to answers to my questions. Thanks George and total air
Sha’nya was top notch. A++++, very knowledgeable and clearly explained the needs of today’s visit. Excellent work employee, really appreciate his time today. Send him back!!
We had some ductwork that needed to be replaced. One of our rooms wasn’t getting AC. Our technician Alvaro Hernandez was incredible. He was very professional, polite and did an amazing job. The latch that holds our big at door open was broken. He was completely understanding. I greatly appreciated How efficiently and quickly he worked. I have used a lot of AC companies over the years total Air has been by far the best of customer service and being upfront and honest and having very professional technicians Like Alvaro Hernandez.
Everything from my original call through the completion of the service was perfect!Everyone I communicated with was so nice, knowledgeable and friendly, they all cared and took pride in their service.The techs Vince and Anthony were unbelievable, worked 7 hours straight n did amazing job!I wish we did this sooner!Thank you, all! Keep up the amazing work!
Total Air called and scheduled my maintenance according to my plan, I like this proactive approach. Adrian a great and very personable tech arrived and serviced all of my units calling me to look at several areas so that I could be aware of certain potential events. He noted my UV light in the main system was very diminished and should be replaced.I asked them to replace but have to admit sticker shock at the cost. I do not believe that they would have to cost that much, I will check.I had a Total Air gift card which the tech did not know how to apply and a call to Lisa at customer service happily and easily took care of it, Thank you Lisa!I have used Total Air for many years and find them knowledgeable and able to solve any issues that I have. Again mind only concern is their cost mark up on accessory parts.
I called for a tune-up for two units and they exceeded any expectation I had. Klajdi Cuberi was my tech and he was very knowledgeable and patient with all my questions. Definitely ask for Klajdi if you appreciate the technical details and professional recommendations on maintaining your HVAC systems.
We had our HVAC unit replaced by Total Air.Josh & Shawn did an excellent job installing the new system.I would highly recommend this company for any service.
Adrian did the maintenance check and cleaning for both of our AC units - he showed up on time, was knowledgable and got both of them working in tip top shape! Recommendations for upgrades were great.
Marcus came out with excellent service with Laurie helping to schedule quickly and got our house cool again within hours. With a new born baby this was extremely appreciated, thanks guys!
My technician was Alvaro Hernandez. He did an excellent job answering my questions and was very knowledgeable! Al fixed the issue with my air conditioning quickly and efficiently. Great job and I would definitely recommend Total Air to anyone who needed repairs on their air conditioning!
Called this morning with issues with my air conditioning unit was out of town had a technician here shortly after I arrived home diagnosed and fixed unit quickly and explained their maintenance agreement and I am very pleased with the service today tech Alvaro Hernandez was great
Friendly service, expert installation, plus they took extra care in making sure each room was tailored to my individual preferences. Overall, I'd recommend them as what they provide is more than just competitive pricing. Thank you to Kyle, Dennis, Kasey, and Josh! Each of them were highly professional, clean, and courteous. Thanks Total Air!Jon T. in Saint Petersburg
Another great visit from Total Air Micheal G was timely, professional, and informative about my issues! I can’t speak enough about this company and their professionalism! I highly recommend service package that you pay monthly for cost effective and well worth it
I called kind of late last night and left a message. At 8:05 Cheri call to schedule my repair. My AI engine had scanned all social media and come up with them as the number one result.
Michael was very thorough and knowledgable. Total Air responded immediately with an appointment within a reasonable time. They are very personable and made me feel that I was their only client. Communication was excellent.
Excellent company!Josh and his crew were able to install our new air handler and condenser all in one day. Excellent workmanship! They showed up on time, got the work done efficiently, and were careful about protecting other areas of our property. Everybody at Total Air was friendly and easy to deal with.
The technician was on time and very professional. He found a cause for an intermittent issue and solved, and saved us money by explaining the optional maintenance agreement. We will definitely use them in the future and highly recommend them!
I would highly recommend Total Air for system repair and maintenance. The technician, Wade Hepp, was on time and very professional. Wade explained in depth what was needed for my repair and discussed the age of my unit and what to expect in the future. I will use Total Air for all my future A/C needs.
Total Air has been great to work with. Their technician, Collin E., is always punctual, hard working, and takes his time explaining the problem and the best (and most affordable) way to fix any issue. Between his expertise and the follow-ups from corporate (in particular Laurie), this company has been very easy to work with and stays true to their word on repairs and warranties! Highly recommend getting the membership too! T
mini splits.. great job today. thanks for the great techs. they were clean early and got the job gone. DO NOT CALL ANYONE ELSE> they are so nice on the phone and get techs out asap when you need them ..i learned the hard way... STICK WITH TOTAL AIR all the way
could not be happier with the people from total air. went above and beyond in after hour repair went heat went out friday night in old unit. Knowledgeable informative,polite highly recommend total air
Collin Eckfeld was very professional and answered all my questions. He also was very helpful by showing me pictures of my unit so I could make correct decisions. Would highly recommend!
Total Air is an AWESOME Company. Customer service is truly the best. Their response time to my A/C situation was on time as well as the professionalism the technician displayed was truly appreciated - Thank You Total Air
Extremely prompt and timely in regards to all communications. The technicians, Casey, Anthony and 2 others spent 3 days in our house. Very courteous, respectful and repeatably mentioned how appreciative they were for our business. Highly recommend and will continue to call Total Air for any future HVAC needs.
They have been out twice, first time for repair and recently for scheduled maintenance. On time to the minute, courteous, knowledgeable, and efficient! Defiantly recommend these guys!!!!!
Marcus has been coming to my home for over two years. He’s simply the best technician I’ve had. I b lived in Florida for over 40 years and he’s always on time and knows how to keep my system in top shape.
The service provided by Total Air technician Marcus Ford was friendly and professional. He took the time to explain what he was doing, and the various options to check for leaks, along with costs, advantages snd disadvantages of each option. He patiently answered all my questions.
Josh and Art were exceptional. They were kind and professional throughout the entire process. Even the helpers who came from another job were just the same. They did a great job replacing our crawl space duct work and installing our new package unit. They explained everything and cleaned up and put things back when they left. It’s hard to find professionals in any service business, Total Air has figured it out. Great Job! I’d totally recommend them for your AC needs.
Total Air sent Collin Eckfeld to my home to fix my heat. He figured out the problem quickly, answered all my questions and was very patient if I didn't quite understand. If I ever need anything done again I hope they send Collin.
