Sha'nya was our service tech. Not only was she on time, but professional and explained everything she was doing with the A/C system. I would request her specifically again.
Tony Pano from Total Air was incredibly helpful fixing our AC today. He went above and beyond, solved the problem, and was extremely professional.I highly recommend Total Air after my experience today. I will definitely be calling them in the future for AC needs.
We needed a company to replace our original 1960's ductwork and we were referred to Total Air by another local hvac company that we trust.It was a big job and the experience went better than we could have imagined. We had the pleasure of working with Casey and Dennis and throughout the entire 4-day project, we felt like we were in good hands. They explained every step of the process and made us feel like our satisfaction was their priority. They took the time to make sure that they did the best job they could and it shows through and through.We have always steered away from using larger companies because we appreciate a more personalized style of care but Total Air did not disappoint. From the person who answered our first phone call to Casey and Dennis who stayed working into the evening to make sure everything was just right, they exceeded our expectations. I wouldn't hesitate to hire this company for any other hvac needs we may have in the future.Thanks to them we are breathing a lot better now!
Our attic is a pain to get up into, but the techs always manage to climb over the washer. They are always pleasant and very helpful in maintaining our system. Additionally did a great job insulating our attic.
Amazing Customer Service. I am so happy I called Total Air! They were great with scheduling from the first call to the final repair. My unit is 13 and they were great getting it going without pressing sales on me. Marvin worked so hard and really cared that he got it fixed. He was very professional and kind. A 5 Star Company I highly recommend and will refer many to.
Casey at Total Air was fantastic! He was professional and very friendly. His attention to detail and thorough explanations were a very nice touch. I am so glad I decided to go with Total Air and look forward to many cool summers to come!
I had routine AC maintenance done to prep for the summer heat and I have to say...Sha'nya was absolutely amazing! She was so polite and very knowledgable. She not only let me know what she was doing every step of the way, but she also let me know why. She went above and beyond giving me tips on to how to increase the efficiency of my unit without breaking the bank in the summers. I don't write reviews often, but I was just so impressed. I'm very happy with my experience and will absolutely continue to use Total Air to help maintain my AC system.
Arionna and Total Air provide excellent customer service and investigate until they know the root cause and fix that! This is so beneficial as I feel they take pride in their work - Excellent Job and I'm one happy and cool customer!
I have Total Air Maintenance service every 6 months and am extremely happy with it. They always call to remind me to set up an appointment and text 30 minutes prior to arrival.
I have been very impressed with the quality of work and the ability of the technicians sent to service my units. I have found the customer service personnel to be friendly and very helpful when calling in. Now I do find there pricing system somewhat high, I can not fault their quality of installations and work ethic.
Tony from Total Air, was excellent in fixing our A/C. Very knowledgeable, efficient, and had no problem explaining everything that he recommended doing prior to executing the work.
Wade came out to assess our A/C unit. The air conditioning filter dryer has rusted through and leaked out all the refrigerant. Wade not only assessed the situation quickly and expertly, he also recommended moving the filter inside out of the elements. He replaced the unit, added the refrigerant, tested everything and even showed me how to use my smart thermostat AND called to get us a discount as well! Very personable, polite, efficient and explained everything so well. He got us added to their maintenance plan for a a reasonable price! HAPPY CUSTOMER!
Wade was very comfortable to talk with, he explained everything well and showed us what what going on with our system and gave us prices to fix and felt no pressure all in all a positive experience, thanks!
Total Air have serviced our existing AC very professionally since we moved into this brand new house 5 years ago. Always great efficient service. Also installed a mini split on ground floorVery professional, very tidy and very quality conscientious. Highly recommended.
We have been with Total Air for 6 years now. Very happy. Lori in scheduling is so nice and making an appointment is super easy! Jake Morrell was my technician today and he was friendly, polite and very knowledgable. We are super happy with TotalAir and would highly recommend this company to anyone looking for services.
Still continues to have the most professional and friendly techs. Once again, happy with the service. They got to me in a timely manner, and did my repair on the spot. Wade rocks.
I received exceptional service from Total Air and would highly recommend them. I needed them for several different issues and they were excellent each time. They came out to fix my heat which they got running promptly and were very professional. I had issues with water coming through my ceiling..Our a/c unit was supposed to have been being serviced by a “low cost provider” when Total Air looked they realized the system was not being maintained. Among many issues they took pictures of the overfill pan which was filled with sludge with the trip switch floating in the pan, the line was clogged and the UV lights were blown..they got everything fixed..also put in a surge protector and redesigned our intake which has already improved the efficiency of our system. Their techs have all been knowledgeable and professional- I want to especially thank Shanya and Casey for their professionalism and dedication to ensuring they do an excellent job.
Our tech, Kris, was very knowledgeable, and was able to discover a serious mold problem with the unit, that other companies that serviced the unit, did not find. He got us set up with a UV light systems that will prevent further mold problems.
All the techs that you have sent to my house have been great. You installed my unit and I keep your membership to keep everything "Shipshape" Thank You!
Total Air installed our Amana High Efficiency Heat Pump. There were prompt,on time and professional. Recommend Total Air for all your heating and cooling needs.The installed new air ducts to ge with our Amana high efficiency Heat Pump.They worked extremely hard to get it done 2 days.
Total Air has been a wonderful service provider for us. We switched from another company in the area that constantly called about stuff we didn't need, had already received or expressly said we didn't want to talk about anymore. Total Air actually provides more service than our past provider (i.e. we pay more as well) but they demonstrated and we see the value of these services. A total class act!
Rapid response & Competent serviceTotal Air send a technician to service my HVAC unit the next day. The technician they sent was very knowledgeable and found the issue causing the problem within a few minutes of arriving. He then went on to check out the whole system with advanced sensors and tools and confirmed that the system was functioning well in all modalities. In the end of the visit he looked for a package that would allow for a maximum discount on the repairs competed. I am very happy with the service provided and would highly recommend them to others.
Marvin, with Total Air was great. I have had 3 service calls with Total Air and each time phone contact was excellent and the service at my home was excellent.
I highly recommend Total Air. They are always punctual, beyond polite, and do incredible work. After installing a new AC unit, the inspector ripped down a bunch of backing they put up to keep the new insulation from falling down and they came back out and replaced it free of charge.
These guys did a very good job, excellent work. They were professional always and in general I’m very satisfied with what I received. They replaced my whole HVAC system about four years ago and have been servicing my system ever since. I bought a service contract with them and they fully honor it and are very responsive. I recommend them highly. I haven’t had an experience with them that ended badly.
I really loved how quickly they were able to come fix my A/C issue and tell me about another larger problem i needed to get resolved soon too. They came and fixed that issue later and did a fantastic job too. All the before & after pics were great to have too
Arrived promptly with advanced notification.Completed diagnostic and repair successfully. Thorough in explaining Work completed and the bill. Very professional and I would welcome him back for my scheduled maintenance service.